1. Introduction
SauceIQ (“we”, “us”, or “our”) operates the SauceIQ restaurant management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services including the admin dashboard, customer-facing websites, and integrations with third-party services such as Google Business Profile.
2. Information We Collect
Account & Restaurant Information
- Name, email address, and login credentials
- Restaurant name, address, phone number, and operating hours
- Menu items, pricing, and category data
Employee Information
- Name, email, phone number, and role
- Tax identification numbers where required for payroll
- Authentication credentials
- Timesheet and scheduling data
Customer Information
- Name, email, phone number, and delivery addresses
- Order history and preferences
- Loyalty program participation and rewards
Google Business Profile Data
- Authorization credentials to manage your Google Business Profile on your behalf
- Google account email address associated with your Business Profile
- Business listing data including hours, description, attributes, and categories
Automatically Collected Data
- IP address, browser type, and device information
- Usage patterns and session activity within the admin dashboard
- Error and performance diagnostics
3. How We Use Your Information
- Provide, operate, and maintain the SauceIQ platform
- Process orders, manage menus, and handle restaurant operations
- Sync your restaurant data with Google Business Profile when you connect your account
- Generate and host your customer-facing restaurant website
- Send transactional communications (order confirmations, password resets)
- Monitor and improve platform security and performance
- Comply with legal obligations
4. Third-Party Services
We share data with the following third-party service providers as necessary to operate the platform:
- Business profile management services
- SMS and communication providers
- Transactional email delivery
- Cloud storage and hosting
- Error monitoring and diagnostics
We do not sell your personal information to third parties. Data shared with service providers is limited to what is necessary for them to perform their services.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption of sensitive data at rest and in transit
- Secure password hashing — passwords are never stored in plaintext
- Role-based access controls and session management
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you disconnect your Google Business Profile, we delete the stored OAuth tokens. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Revoke Google Business Profile access at any time through your Google Account settings or the SauceIQ dashboard
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at support@hotsaucepos.com.